REFUND POLICY / 01
Start with the right request
For a refund, billing question or project cancellation, email admin@caldereth.com. Include your name, business, project or invoice reference, and a brief explanation of what you are requesting. Do not send passwords or payment-card details.
A request gives us the information needed to review the issue. The applicable terms provided for your purchase and any rights under applicable law determine the outcome. If those terms are unclear, ask us before authorizing paid work.
REFUND POLICY / 02
Meeting changes are separate
To change a consultation, use the meeting reschedule or cancellation request form, or contact us directly. The original meeting remains unchanged until Caldereth replies to confirm the request.
Changing a meeting does not itself cancel a project, end a care plan, stop a provider subscription or request a refund. Tell us explicitly which service or charge you are asking about.
REFUND POLICY / 03
Care plans and provider charges
For ongoing care, identify the plan and the change you want to request. Ask us to confirm the effective date and any billing implications under the terms supplied for that plan.
Charges billed directly by a platform or other provider follow that provider’s billing and cancellation process. Contact us if you need help identifying which provider bills a charge.
REFUND POLICY / 04
Keep the confirmation
Keep your request and our written response with your project records. If you have not received confirmation of a requested change, contact us so we can check its status.
This page does not limit rights that applicable law gives you. It does not create a universal cancellation window or replace purchase-specific financial terms.
QUESTIONS ABOUT THIS PAGE
Talk it through with us.
Email admin@caldereth.com with a question about refund and cancellation requests.
Email Caldereth | Contact options
- Written information
- Direct contact
- Project-specific scope