Warranty & Corrections | Caldereth Infrastructure What the current website packages say about revision rounds, launch defects, documentation and optional care. DELIVERY & SERVICE ASSURANCE A clear scope. A clear route for corrections. What the current website packages say about revision rounds, launch defects, documentation and optional care. Current Caldereth website packages include a 30-day defect-correction period for launch defects in the delivered work. The project scope and recorded launch or handoff dates establish the applicable delivery context. A defect concerns the agreed work not behaving or appearing as specified. A new page, redesign, integration, changed business rule or additional feature is a scope change rather than a launch-defect correction. WARRANTY / 02 Revision rounds and corrections are separate Website packages include two consolidated revision rounds in total during design review and through 14 days after launch. Launch does not restart the round count. Each round is one consolidated feedback list from the designated approver within the agreed scope. Defect corrections do not consume revision rounds. For an installed agency system, the current package describes two consolidated rounds within 30 days of implementation handoff across its purchased components; this is a different allowance from website revision timing. WARRANTY / 03 Documentation assurance Purchased components are documented to their delivered configuration. Customers keep the delivered files. Missing or inaccurate documentation within the delivered scope is corrected at no additional charge. An agreed Caldereth revision includes the corresponding document updates and a replacement documentation package. Changes made by others need to be reconciled with the delivered configuration. WARRANTY / 04 Reporting an issue Email admin@caldereth.com with the affected page or component, the device or browser used, the steps taken and what happened. A screenshot can help show a visual problem. Do not include passwords, payment details or confidential customer records. If the issue concerns an existing project, identify that project so we can review it against the delivered scope, version and applicable correction or care arrangement. You can also call (573) 723-0641. WARRANTY / 05 Optional care and provider dependencies Optional website care and system care are separate services with their own included time and scope. New features, major rebuilds and customer or third-party changes are separately quoted. Platform subscriptions, AI usage, calls, texts, phone numbers and other provider charges remain separate unless included in writing. Current care packages receive support requests Monday to Friday, 9 a.m. to 5 p.m. Central, excluding holidays. The target is acknowledgement within two business days, not guaranteed resolution. These care arrangements do not provide 24-hour emergency coverage. Provider changes and incomplete dependencies need to be recorded and reviewed. A service request or an acknowledgement is not confirmation that a defect has been corrected. CONTACT CALDERETH Ask about your project. We can clarify the scope, delivery terms or materials included in the work. Email Caldereth Call Caldereth Defined scope Written reference Clear next step